Diva Gems Jewels is committed to ensuring your complete satisfaction with all of the products on our website, including their purchase, your security, and satisfaction. However, in the event of not being satisfied with your order, you can choose to return it under certain conditions.
1. The product is unused, not tailored, or customized.
2. The product is in the same condition in which it was received.
3. The product is returned within 7 days of the date of purchase.
4. The product is accompanied by the original invoice/receipt and certificate.
5. The product is not tampered with or altered.
6. In the case of a customer exchanging the product for a lower value purchase, there will be no refund of the difference amount. However, if the customer exchanges their purchase for a higher value product, the difference in amount will need to be reimbursed by the customer.
Online Refund Process (mode of payment)
After receiving the returned item, our Team shall verify the product, and the refund shall be initiated only after verification is successful. Once the return has been accepted & confirmed, the customer will receive a confirmation email for return acceptance. Once the refund is initiated, the amount shall be refunded to the customer’s Diva Gems Jewels WALLET through the same mode through which the transaction was made within 30 business days.
