Frequently Asked Questions (FAQs)

We carefully hand pack your products within 24 to 48 working hours and dispatch.

You can return the product within 7 days of delivery under certain conditions.

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You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at info@divagemsjewels.com with your order number in the subject line.

Absolutely, we love working on special orders and custom work. If you have a vision of a special jewelry design that you'd like brought to life, please contact us at customercare

Yes, we offer gift cards for US orders. You may click on Gift Card to purchase a gift card for a loved one. Gift Card product is not supported for Non-US orders.

Please email us at info@divagemsjewels.com with your order number and question.

Yes of course! You can let us know what you want written in the gift card during check out a the " Special Instructions to the Seller" box.

We use Bookman Old Style ( letter Q - Arial) for our Initial Rings and Necklaces. Times New Roman for all other engravings, including uppercase and lowercase letters!

To determine your best fit, please refer to this ring sizing chart. The best and safest way to size your finger is to stop by a local jewelry store.